Last updated: January 10, 2021

Thank you for shopping at UK Teeth Whitening

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to UK Teeth Whitening.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from us.
• Service refers to the Website.
• Website refers to UK Teeth Whitening, accessible from https://www.ukteethwhitening.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: [email protected]
• By visiting this page on our website:
  https://www.ukteethwhitening.com/contact-us/

We will reimburse you no later than 14 days from the day on which you received the goods. We will use the same means of payment as you used for the order. The reimbursement amount will be based on what you have returned, the condition but will not include the original postage fees.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The goods were delivered in the last 14 days
• The Goods are in the original packaging
• The Goods were not used or damaged

The following Goods cannot be returned:

• Whitening Gels (Philips, Opalescence & Colgate)
• Opalescence GO Trays
• Used/opened/loose pouches
• Any items that are not in their original sealed packaging
• Toothpastes, LED Lights & Mouth trays

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should contact us via [email protected] to open up a returns claim prior to returning.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Items return via the Royal Mail online tracking system you must make a note of the returns tracking number and keep it safe. 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: [email protected]
• By visiting this page on our website:
  https://www.ukteethwhitening.com/contact-us/